Your free trial
How the 14-day trial works, what you see as it counts down, what happens to your workspace and your checkouts when it ends, and how to pick a plan.
Every new account starts a 14-day trial the moment it is created. Nothing is charged, no card is asked for, and the app works in full: products, checkouts, clients, settings. This page explains what you see during the trial, what changes on the day it ends, and how upgrading works.
During the trial
| Where | What you see |
|---|---|
| Profile menu (bottom-left avatar) | You have 14 days left on your trial. with a progress bar and a Choose a plan link |
Settings → Billing (/settings/billing) | A banner Your trial — 14 days left with one Upgrade now button; current plan shown as Trial |
| Last 3 days | The banner turns orange: Your trial is ending soon — 2 days left; on the last day the countdown switches to hours |
| Your inbox | Welcome to Zanfia - your 14-day trial is live 🎉 on day one, then reminders as the end approaches (see below) |
There is no Cancel subscription button during the trial, because there is nothing to cancel: if you do nothing, the trial simply ends. The old address /subscription still works and redirects to Settings → Billing.
Emails you receive
| When | Subject |
|---|---|
| Account created | Welcome to Zanfia - your 14-day trial is live 🎉 |
| A few days before | Your Zanfia trial ends in … days ⏳ |
| Last day | Last day - your Zanfia trial ends tomorrow ⏳ |
| After it ends | Your Zanfia trial has ended - reactivate anytime |
When the trial ends
- Your workspace locks. The next time the app loads you see a full-screen Your trial has ended page instead of the dashboard, with the note Everything you built - products, clients, content - is safe and waiting. Pick a plan and carry on exactly where you left off. Every page address shows the same screen. Nothing is deleted.
- Your checkouts pause. Shortly after, your published checkouts stop accepting orders. A customer opening one sees Purchases are paused and This store isn't accepting new orders right now. Nothing was charged. Please check back soon or contact the store owner. Existing customers keep the access they already have.
- Team members see the lock too. A member who is not the owner sees the same screen with Ask the workspace owner to renew the plan to restore access., plus a list of their other workspaces, if any, and Log out.
The locked screen offers three things: Choose a plan, Need more time? and Log out.
Ask for more time
Click Need more time? on the locked screen. A window titled Request a trial extension asks what you would like to finish; Send request stays disabled until you type a reason. After sending, the link is replaced by Your request for more time has been sent. We review every request personally and will reply to you by email - usually within one business day. The screen stays locked until the request is reviewed. When an extension is granted, the lock disappears by itself, the banner counts down again, and the request link is not offered a second time: one request per trial.
Upgrade to a paid plan
You can upgrade at any moment, before or after the trial ends.
Open the plan picker
Click Upgrade now in the trial banner on Settings → Billing, Choose a plan in the profile menu, or Choose a plan on the locked screen. The plan picker shows the tiers (Starter Plan, Growth Plan, Pro Plan, Scale Plan) with their limits, a Monthly billing / Annual billing switch and a See full pricing link.
Pay on the Stripe page
Pick a plan. Because a trial account has no saved card, you are taken to a secure Stripe payment page that shows the plan and the amount. Pay there; you come back to Zanfia automatically.
Check the result
The Billing page now shows the new plan under Current plan, the trial banner is gone, and a locked workspace unlocks by itself, without logging in again. From now on the page offers Change the plan; a later change is confirmed on the Stripe page with the prorated amount, and only with several workspaces on one subscription does an in-app Confirm plan change window appear instead. Details: Change your Zanfia plan.
Good to know
The trial belongs to your login, not to the workspace. If you create a second workspace later, it does not start another trial; it needs its own plan. The paid plan starts on the day you pay.
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