Notification emails you receive
Choose which emails about your clients Zanfia sends to you, such as new purchases, failed payments and cancellations, for the whole workspace and as an exception for a single checkout.
Zanfia emails you when something happens with your clients: a purchase, a failed payment, a cancellation. When you finish, you receive only the notifications you want, with exceptions for the checkouts that matter most. These switches change only your copies; the emails your clients receive are not affected.
Set the workspace switches
Open Workspace settings
Go to Settings → Workspace (/settings/workspace) and find the card Email notifications:
"Emails you receive about your customers' activity, workspace-wide."
Turn notifications on or off
Each switch is on by default. Flip a switch and the message Notification settings saved confirms it; there is no separate Save button.
| Switch | You are emailed when | Subject of the email |
|---|---|---|
| New purchases | A paid purchase, a trial start or a free signup happens. | "🎉 Congratulations. Someone just bought your product." or "🎉 Congratulations. You have a new subscriber." |
| Failed payments | A client's payment fails. | A copy of the failed-payment email the client receives. |
| Cancelled subscriptions | A client cancels their subscription. | "⚠️ Client canceled subscription [product]" |
| Access ended | A client's access period ends. | "⚠️ Automatic end of client access [product]" |
| New testimonials | A client submits a testimonial for review. | "⭐ New testimonial from [name] - waiting for your approval" |
| New messages from customers | A client writes to you in the Inbox while nobody from your team is in the conversation. | "New message from [client] ([workspace])" |
| Consultation bookings | A consultation is booked or cancelled. | "New booking: [product]" or "Booking cancelled: [product]" |
| Referral rewards | A referral reward is pending approval or reached. | "[Action needed] A referral reward is waiting for your approval" |
Where the emails go
Notifications are sent to your workspace Contact email, set on the same Workspace tab. If it is empty, they go to the email address of your account. The recipient of New messages from customers can be set separately in the Inbox settings.
Make an exception for one checkout
Purchase-related notifications can be overridden per checkout, in both directions: keep them for one important checkout while the workspace switch is off, or silence one noisy free checkout while the rest stay on.
Open the checkout configuration
Open the checkout in the checkout editor, click Configuration and choose the Notifications tab.
Flip the switch
The card Your notifications has two switches: Email me about every purchase and Email me about failed payments. A grey tag Workspace default means the checkout follows the workspace switch. After you flip a switch the tag changes to This checkout only.
Go back to the workspace setting
Use workspace default under the switch removes the exception; the switch then shows whatever the workspace setting is.
A checkout exception always wins over the workspace switch. For a checkout that grants access for a limited time, the After purchase view, Emails & notifications, also has Email me when a client's access ends.
Good to know
Turning New purchases off does not stop the confirmation email to the buyer. To change what buyers receive, see System emails your clients receive. Zanfia's own emails to you as an account holder (Product announcements, Marketing emails) are set under Settings → Account, in a separate Email notifications card.
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