Report a problem from the chat
Send a report to the Zanfia team straight from the AI Assistant, ask the Assistant to file it for you, or report from the error screen, and follow the reply in the Help Center.
When the Assistant gets something wrong, or something in the app breaks, you can tell the Zanfia team without leaving the screen. The report carries the conversation and the screen you were on, so you do not need to copy anything or describe technical details.
Report a conversation with the flag button
Open the full-page chat
Open Agents → AI Assistant (/assistant) and select the conversation you want to report. If
you are in the floating panel, click Open full view in its header; the same conversation opens
as a full page.
Click the flag
In the header, next to the gear, click the flag icon (Report a problem). A window titled Report a problem opens with the note Describe what went wrong. Our team receives this conversation together with your report, so you don't need to copy anything.
Describe what went wrong and send
Type a short description in the box What went wrong?. The Send report button stays inactive while the box is empty. Below the box, Conversation ID shows a code with a copy icon; copy it if you also want to mention the conversation in an email. Click Send report. You see Report sent. Thank you - our team will take a look. and the window closes. Nothing is added to the conversation itself.
Ask the Assistant to report it
You can also write it in the chat, for example "I want to report a billing problem to the Zanfia team". The Assistant first checks what it can see in your account; if the answer is already there, it explains it instead of filing a report. Otherwise it drafts a subject and a message and asks for your confirmation with quick-reply buttons. Nothing is sent before you confirm. You can also ask it later about your open requests, for example "Did the team reply to my report?".
The Assistant can read a screenshot you paste into the chat, but it cannot forward files to the team. To attach a screenshot or a recording, reply to the ticket in the Help Center.
Report from the error screen
If a screen crashes, a window titled Something went wrong appears with the message Sorry about that. Send us a report and we'll take a look.
| Element | What it does |
|---|---|
| Optional: what was happening just before the error? | A text box for a sentence of context. You can leave it empty; the technical report is attached automatically. |
| Send report | Sends the report. The window changes to Thank you! with The report reached our team - we'll take a look. |
| Refresh the page | Reloads the screen. If the same screen crashes again, the button reads Back to dashboard and takes you there. |
| Ask assistant | Takes you to the dashboard and opens the Assistant with a message about the error already typed in, not yet sent. |
Where your reports go
Every report becomes a ticket in the Help Center (profile menu → Help Center, /help) under Your support tickets. There you can read the team's reply, answer it, attach files and close the ticket with Mark as resolved. A ticket moves through these statuses: Open, Confirmed, In progress, Awaiting your reply, Fixed, awaiting release, Resolved or Declined.
Good to know
Use the flag when the problem is the Assistant's answer or action, because the whole conversation travels with the report. For a question that has nothing to do with a conversation, New ticket in the Help Center is the direct route.
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