Cancel or resume your Zanfia plan
Cancel your Zanfia subscription so it ends with the current billing period, understand what stops working when it ends, and resume it before that date.
Cancelling a paid Zanfia plan does not switch anything off on the spot. The plan stays active until the end of the period you already paid for, you are not charged again, and you can take the decision back at any time before that date. On the end date everything stops at once, your checkouts included. The exception: if the payment for the new period didn't go through, cancelling ends the plan right away and you pay nothing (see When the payment for the new period failed below). This article is about the plan you pay Zanfia for; ending a subscription of one of your own clients is covered in Cancel or revoke a subscription.
Cancel the plan
Open Billing
Click your avatar in the bottom-left corner and choose Billing (/settings/billing). Scroll
to the bottom of the page and click Cancel subscription. Only the workspace Owner sees this
button, and only on a paid plan that is not already ending.
Read what you lose
The Cancel your subscription? window says "Your subscription will remain active until the end of your current billing period." and lists What you'll lose when your plan ends: your clients lose access to their courses, communities and downloads; your store stops accepting new payments; you lose access to your dashboard and creator tools; your automations, API and AI agent stop working. Under that you see one question, Why are you cancelling? (optional): pick a reason or skip it, the cancellation works the same either way.
Confirm or keep the plan
Click Yes, cancel anyway to cancel, or No, keep my access to close the window without changes. Closing the window with the X also keeps the plan. After cancelling you see Subscription cancelled successfully.
Check the end date
The plan section at the top of the page now shows Ends with the date instead of Next payment, and the main button changes from Change the plan to Resume subscription.
When the payment for the new period failed
If your plan's renewal didn't go through (for example, the bank declined the card) and you cancel before a retry succeeds, the plan ends right away, because an unpaid period is not owed. The cancel window then says "The payment for the new period didn't go through, so your plan ends right away and you won't pay anything." and the confirm button is Yes, end my plan now.
The unpaid invoice for the new period is voided, nothing is charged, and the payment reminder e-mails stop. After confirming you see Your plan has ended and nothing will be charged. Your panel locks right away, your checkouts stop accepting orders and your clients lose access to your products at once. There is no Resume subscription button in this case: to come back, choose a plan on the screen you see instead of the app, and your panel and your clients' access return after the payment.
Resume a plan that ended after failed payments
If your plan ended because the renewal payment kept failing, the screen you see instead of the app is titled Your plan ended after failed payments and its main button is Resume your plan. Under the button you see the plan and the price you had.
- Resuming starts a new subscription on the same plan, at the same price and with the same billing period, with the features that plan had.
- You pay by card in the payment window. There is no trial: your panel and your clients' access unlock right after the payment.
- The old unpaid invoice for the period whose payment failed is voided right after you pay, so you never pay twice. Don't pay it from the link in the reminder e-mail any more.
- or choose another plan opens today's plans if you prefer a different one. The old unpaid invoice is voided after that payment too.
If your previous price is no longer offered, the screen says "Your previous price is no longer offered. Choose one of today's plans." and Choose a plan opens today's plans. You also see today's plans when one subscription covered several of your workspaces; if you have questions, write to the Zanfia team.
If the old invoice is already paid (for example from the link in the reminder e-mail), the screen says "The old invoice for your plan is already paid. Contact support and we'll restore your plan without a new payment." Write to support then, and we restore your plan without a second payment. If you pay the old invoice while the resume payment window is open, that window closes, so you never pay twice.
Resume before the end date
Until the end date, click Resume subscription at the top of Settings → Billing. You see Subscription resumed successfully, the end date disappears, Next payment is back and the plan renews as before. Nothing is charged for resuming.
What happens when the plan ends
| Who | What they see |
|---|---|
| You (the Owner) | A full-screen page instead of the app. Nothing is deleted: choose a plan on that screen and the workspace unlocks by itself after the payment. |
| Your team members | The same screen with "Ask the workspace owner to renew the plan to restore access.", a list of their other workspaces, if any, and Log out. |
| Your clients | They lose access to the products of this workspace until a plan is active again. |
| Visitors to a checkout | If you cancelled the plan, your checkouts stop accepting orders on the day it ends. If it ended because the renewal payments failed, they keep accepting orders for 14 more days, then stop. A free trial that ended without any payment gets no extra days. |
Emails you receive when the plan ends
Zanfia emails the workspace contact address on the day the plan ends. The subject tells you why it ended:
| Why the plan ended | Subject |
|---|---|
| You cancelled it | "Your Zanfia subscription has been cancelled as requested" |
| The renewal payments failed | "🔴 Your Zanfia subscription has been cancelled" |
Both say that your panel is locked and that your clients lose access, and both link to the billing page where you can renew. The first one also says that your checkouts no longer accept orders, the second one that checkout will stop working in 14 days. Renewing restores access.
Good to know
There is no Cancel subscription button during the free trial, because there is nothing to cancel: a trial simply runs out. If you have several workspaces on one subscription, cancelling ends the plan for all of them, because they share one subscription and one invoice; there is no self-serve way to stop paying for just one of them, so write to support in that case. A workspace can be deleted only after its subscription has ended; see Delete a workspace.
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