Account & workspace
Your plan and trial, team members, workspaces, login and notifications.
16 articles
Account and workspace overview
A map of Settings in Zanfia: your personal account, the workspace, the team, login security, billing and usage, and where to get help.
4 minChange your Zanfia plan
Move your workspace to a higher or lower Zanfia plan, or switch between monthly and annual billing, and see exactly what is charged before you confirm.
4 minCancel or resume your Zanfia plan
Cancel your Zanfia subscription so it ends with the current billing period, understand what stops working when it ends, and resume it before that date.
3 minUse a promo code on your Zanfia plan
Apply a Zanfia promo code when you buy or change your plan or buy a credit pack, check that the discount is included before you pay, and see it on the Billing page.
3 minBuy AI credits, transcription minutes and storage
Top up your workspace with one-time AI credit or transcription minute packs, add extra storage to your plan, and see where each add-on shows up and how it is billed.
5 minBuy e-mail packs
Add e-mails on top of your plan with one-time packs of 100 000: which plans can buy them, how they are used, how long they last and what happens when a campaign does not fit.
4 minInvoices and payment method
Download the invoices for your Zanfia plan, pay an open one, change the card Zanfia charges, and edit the billing details printed on your invoices.
4 minTeam members and roles
Invite people to your workspace, pick the right role for each of them, change roles, remove members, and hand the workspace over to a new owner.
5 minCreate a second workspace and switch between them
Add a separate workspace for another brand to your existing subscription, see how it is billed, and switch between workspaces from the profile menu.
4 minDelete a workspace
Delete a whole workspace from the Danger zone: who can do it, what stops working immediately, how long the data is kept, and how to get the workspace back.
3 minChange your login email
Move your Zanfia account to a new email address yourself: request two confirmation codes, enter both, and sign in with the new address from then on.
3 minSign in and recover access
Sign in to Zanfia with Google, a password or a one-time emailed code, set a new password when you forgot the old one, and add or change a password in Settings.
4 minTwo-factor authentication and login activity
Turn on two-factor authentication with an authenticator app, add an SMS backup, manage trusted devices, and review the sign-ins to your account and team.
4 minThe Zanfia mobile app
What the Zanfia mobile app is, where your clients find the link to install it on iPhone and Android, and how the "Get the app" hint in the client area behaves.
3 minGet help and contact support
Open the Help Center inside Zanfia, report a problem or suggest a feature, follow the conversation with the Zanfia team, and close a ticket when it is solved.
4 minTroubleshooting your account and plan
Causes and fixes for the account problems creators report most: signing in, a failed payment for Zanfia, a cancelled subscription, plan changes, invoice details, plan limits, team access and closing the account.
8 min