Send from your own domain
Add a sending domain, publish its DNS records and verify it, so campaigns and, if you choose, system emails leave from your own address instead of the Zanfia one.
A verified sending domain lets you send campaigns from an address such as newsletter@yourdomain.com instead of the shared Zanfia address. When you finish, the domain shows the green Verified tag and its address can be picked as the From address of a campaign.
Plan
Your own sending domain is part of email campaigns: Growth and above, not available during the free trial.
Add and verify a domain
Open Your sending domain
Go to Your site → Settings → Domains (/site/address) and scroll to Your sending domain.
The same panel opens from Marketing → Email campaigns (/marketing/broadcasts): click the cog
next to New campaign and choose Your sending domain. You will need access to your domain's
DNS settings.
Type the sender address
In Sender address type the full address campaigns should come from, for example
newsletter@mail.yourdomain.com, and click Add domain. Zanfia verifies the whole domain, so
the address does not have to be an existing mailbox, and each campaign can later use a different
address on the same domain.
Publish the DNS records
The domain appears with the tag Waiting for DNS and a table of records with the columns
Type, Name (host) and Value, each with a copy button. Add every record at your domain
provider. One of them is the ownership TXT record named _zanfia-verify; add it together with the
others. The DMARC record is marked recommended: it is not required for verification, but Gmail
and Yahoo require a DMARC policy on domains that send in volume.
Check the status
Wait a few minutes and click Check status. When the records are visible, the tag turns into Verified and you see "Domain verified - campaigns can now be sent from it." If they are not visible yet, the message is "Not verified yet. DNS changes can take up to an hour to propagate." Until the domain is verified, campaigns keep going out from the Zanfia address.
Decide about system emails
Once the default domain is verified, the switch Send customer emails from this domain too appears. When it is on, purchase confirmations, access links, reminders and community notifications leave from your address instead of the Zanfia one. Replies still reach your contact email.
Statuses
| Tag | Meaning |
|---|---|
| Waiting for DNS | The records are not visible yet. Add them and click Check status. |
| Verified | The domain is ready. Campaigns can be sent from any address on it. |
| Temporary DNS problem | The records could not be read this time. Check again later. |
| Verification failed | The records did not verify. Compare them with the table and correct them at your provider. |
After verification the record table collapses into DNS records (published and verified), so you can open it again whenever you need the values.
More than one domain
You can add up to 5 sending domains with Add another domain. One of them carries the Default tag; Set as default moves it. The default domain's address is the one suggested in new campaigns and the one used for system emails. Change address edits the part before the @ of a verified domain.
Delete removes a domain after the confirmation "Remove this domain? Campaigns using it will be sent from the Zanfia domain instead."
Good to know
Use a subdomain such as mail.yourdomain.com: it keeps the email reputation of your main domain
separate. If a campaign's From address points at a domain that is not verified at send time,
the checklist warns Sender address not verified and the campaign is sent from the Zanfia
address instead. The sending domain is separate from your site domain, which is set in the upper
part of the same Domains tab.
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